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Rethinking ECM: Digital Process and Content Management

Traditionally, ECM has been seen as a document and records management system but the focus has shifted from merely managing costs to enhancing member experiences. Digital transformation has been identified as a strategic initiative for many credit unions, driving a need to rethink the content and process management strategy to meet the needs of employees, members and regulators.

To be competitive, credit unions need to be agile, efficient and contextual in responding to member’s needs and market demands.  Aligning your back-end processes is key to enabling your member-centric, digital ecosystem.

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A platform with limitless potential

Celero has partnered with industry leader Newgen Software, to deliver a single platform that enables digitalized content to be shared across your credit union that will enable the automation of business processes and help transform your organization to become more agile, efficient and effective. 
 

Automate your processes and improve efficiency

Content plays a vital role in today’s digital landscape and can drive success if it’s accessed by the right people at the right time. By reinventing your workplace and connecting all of your systems, processes, people and technology in innovative ways, you can create an engaging and responsive member experience.

How would you like to transact with your credit union in the future? Members are looking for a unified, consistent omnichannel experience with the flexibility to engage with their credit union across a mix of channels and expect that their requests can be initiated and completed on any device, at any time. Members expect to have on demand access to their data and receive a seamless, hassle-free experience when on-boarded for new products and services.

A digital workforce expects access to real-time information across multiple devices, networks and platforms, with the ability to collaborate over a secure work environment. Celero can help you implement an organizational content strategy with intelligent business process management tools to enable your team members to deliver an enhanced member experience.  
To stay competitive, you need to be able to adapt to changes in real-time across growing and declining business phases. Scalable applications can help you quickly embrace the changing demands of your members, and provide your credit union the ability to extend applications, tap into innovative strategies and implement new technologies.
By involving employees across different functions and enable processes to leverage content for planned outcomes, credit unions can break through content silos and deliver task-centric member experiences. Seamless information flow between systems used by different teams and departments can enable collaboration, maintain concurrency of data and trigger actions to drive successful and timely results.
With information access and control in the hand of users, it becomes more challenging for credit unions to control and secure information. Mitigate risks and simplify governance and regulatory compliance using content management technology without limiting user experience. 

An industry leading Digital Process and Content Management solution

Celero has partnered with Newgen software, the only company globally to be included in the four latest Magic Quadrants from Gartner for ECM BPM-Platform-Based CMFs, iBPMs and CCM.(*)
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Digital Process and Content Management Process
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(Source*)
 
Gartner, Magic Quadrant for Enterprise Content Management, Karen A. Hobert, 31 October 2016
Gartner, Magic Quadrant for BPM-Platform-Based Case Management Frameworks, Rob Dunie, Janelle B. Hill, 24 October 2016
Gartner, Magic Quadrant for Intelligent Business Process Management Suites, Rob Dunie, 18 August 2016
Gartner, Magic Quadrant for Customer Communications Management Software, Karen M. Shegda, Pete Basiliere, 26 January 2017
 
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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